Virtual Queuing (VQ) enables predictability for airport operators as well as passengers.
Shave load peaks and balance checkpoint usage across the airport with previously unavailable traveler data.
Learn More
Give Your
Travelers Control
with Virtual Queuing
How it works
1. Select A Time
Travelers are prompted to choose a time slot to be screened by security prior to their departure.
2. RECEIVE CONFIRMATION
An email is sent to the traveler confirming their selected time slot.
3. Skip the Line
Travelers arrive at their designated time, scan their QR code, and proceed directly to screening. In the future, biometrics can also grant access to screening.
Deploy VQ for:
Bag Drop
Check in
Security Checkpoint
concession
In use At:
204,277
Passengers
saved time
With Virtual Queuing
saved time
With Virtual Queuing
These are the innovations and ideas that we love to make our guest experiences more convenient and stress-free, especially as more people get back flying again. With very little effort, guests can lean on technology to get them through the security process quicker.
At LAX, we are helping our guests control their journey from their own device, and this new pilot program leverages technology to provide passengers with a scheduled time to be at the TSA checkpoints.
Justin Erbacci
CEO Los Angeles World Airports (LAWA)
At United, we’re constantly looking at new offerings for our customers to make navigating travel easier and we expect this to be a useful way to save time for customers... We look forward to making the travel experience with United a breeze.
Jonna McGrath
Managing Director of Los Angeles International Airport for United.
Touchless solutions reduce stress for those traveling today, but are the kind of innovations that will make the airport safer and more efficient for years to come. We appreciate the partnership of passengers and airlines to help test these programs for the benefit of our community.
Sam Cho
Port of Seattle Commissioner
Key Benefits
Enhanced traveler flow forecasting
Shave peaks and balance loads with traveler behavior nudges
Increase non-aeronotical revenue
64% of a pilot group said they spent their saved time shopping or dining in the terminal.
Predicatibilty provided to travelers improves their overall satisfaction